(四)推销信(Sales Letters)★
在商务活动中,有一种向顾客或潜在顾客推销某种产品或服务的信件,那就是推销信(Sales Letters)。在国际00097《外贸英语写作》串讲资料商务活动日趋发达的今天,推销信作为商业信函的一种类型,变得
越来越重要。推销信也是考试的高频考点,学员应该掌握推销信的语言特色、写作目的、类型以及写推销信常用的表达方式,用多种练习和生动的例子指导推销信的写作。
1、语言特色
现代商务活动中,在写推销信时有一个趋向,那就是使信更具人情味(personal)。所以一封好的推销信应该是从买方角度考虑,而不是只从卖方角度一味夸张、炫耀产品或服务。一封好的推销信要有一些语言特色,我们逐条来看:
1)具有吸引力
Our new products possess a very attractive appearance as well as novel designs.
我们的产品款式新颖,外观漂亮。
2)流畅性
因为推销信很多时候并非应收件人要求而写,如果想吸引人们的兴趣进而激发购买欲望,在写作时务必注意句子的连贯性和流畅性(smooth flow)。一定要以清晰、简单的句子表达自己的思想。
3)避免使用俚语(salang)、陈词滥调和行话(cliches and jargons)。注意应该把你写推销信的对象看作是聪明、成熟的人。而现代社会上的人们也的确变得更精明,不会接受那些陈旧的吹嘘之词。也不要说一些让人难以理解的行话,这会给人以试图蒙骗顾客的感觉。更不能用俚语或粗俗的话。
Rose has been the hottest salesperson.
Hottest也只限于当地人使用的俚语,这里的意思是most successful。
2、推销信的主要内容(AIDA原则):★
1)引起潜在顾客的注意。(Attention)
读者的注意力通常会带来对这种产品或服务的兴趣和欲望,所以推销信开头一定要吸引注意力。
2)介绍产品或服务,引起读者的兴趣和购买欲望。(Interest)
在引起读者注意力后,要从各方面介绍所推销产品或服务,比如特征、用途、优点等。还可以用一些如专家意见、使用者好评、优惠的价格等来引起读者的兴趣和购买欲。
3)提出令人信服的证据。(Desire)
可以用售后服务保证,不适合可替换或退款,良好的保修记录等来使读者相信推销信里不光是一些空洞的话语。
4)激励潜在的顾客采取行动。(Action)
前面说得再多,也是希望读者采取行动购买产品或服务。所以要在最后十分明确地激励潜在的顾客把行动付诸实施。用下面这些方式都可以敦促读者立刻购买。
【例题?应用文】(2006,4)假定你公司是专门从事电子产品出口业务的中国公司,你从The Economist杂志上了解到法国ABK公司是专门从事电子产品进口的企业。请写一封推销信内容涵盖以下各点:
·告诉对方你们从何处得知对方公司的情况;
·介绍你公司是专门从事电子产品出口的公司,有意想和他们在平等互利的基础上建立直接的贸易关系;
·随信寄上产品目录和价格单;
·你们出口的产品质量上乘,工艺精良,值得信赖;
·如在4月30日前订货,则可以享受10%的折扣优惠;
·希望今后建立长期互惠的业务关系。
【答案】
Dear Sirs or Madams:
We have your name and address from The Economist and have leant that you are one of the leading importers of electronic products in your country.
We take the liberty of introducing ourselves to you as a corporation specializing in the export of electronic appliances. We hope to establish a direct trade connection with your company on the basis of equality and mutual benefit.
Enclosed please find our illustrated catalogue and price list. We export products of the highest quality and craftsmanship and you may be certain that the quality of our electronic products will give you every satisfaction.
If you place your orders before April 30, we shall agree to grant you a special discount of 10% .
We thank you in advance for your attention and hope this will be a good start for our long and mutually beneficial business relations.
Yours sincerely
【例题?应用文】(2010.4)根据下列信息写一封希望与一家外国公司建立业务关系的书信,字数在130-150之间。
1) 从网上获悉贵公司求购丝绸服装。
2) 我们公司是我国最大的丝绸服装出口公司之一,愿在平等互惠的基础上建立业务关系。
3) 我们公司的丝绸服装采用高档纯丝作原料,按传统工艺制作而成,给人以雍容华贵之感,令人爱不释手。现附上商品目录和价格单供贵公司参阅。
4) 希望贵公司来函询盘。
【答案】
To whom it may concern,
We have learned on the internet that you are in the market for silk garments.
Here we are introducing ourselves as one of China’s leading exporters of the same line of business. And we would like to establish business relations with you on the basis of equality and mutual benefit.
Our silk garments are made of super pure silk materials and in the traditional skills. They are magnificent and have wide popular appeal, and therefore, have long enjoyed a great fame both at home and abroad. We enclose a catalogue and a price list for your reference and trust some of these items will be of interest to you , and we would appreciate it very much if you could email us your inquiries。
We are looking forward to your favorable reply.
Sincerely yours,